JiliGames Privacy Policy
— Your Data, Protected

1. Introduction

This Privacy Policy explains how jiligames collects, uses, stores and protects the personal data of players who use the jiligames platform, including the website at jiligames.co and the jiligames mobile application. jiligames is committed to handling your personal data responsibly, transparently and in accordance with applicable data protection laws.

By registering an account on jiligames, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree with this policy, please do not register or continue using the jiligames platform.

This Privacy Policy should be read alongside the jiligames Terms and Conditions, which together form the full agreement between you and jiligames regarding your use of the platform.

2. Data We Collect

jiligames collects personal data from you in several ways — directly when you register or use the platform, automatically through your device and browser, and from third-party verification providers when you complete identity checks. Below is a summary of the categories of data jiligames collects:

jiligames does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or biometric data unless specifically required by law and with your explicit consent.

3. How We Use Your Data

jiligames uses the personal data it collects for the following purposes:

3.1 Account Management

Your identity and contact data are used to create and manage your jiligames account, verify your identity, process deposits and withdrawals, and communicate with you about your account. Without this data, jiligames cannot operate your account.

3.2 Payment Processing

Financial data, including your bKash or Nagad account details, is used solely to process deposits and withdrawals. jiligames does not store full payment credentials on its own servers — payment processing is handled by secure third-party payment providers.

3.3 Fraud Prevention and Security

Technical and usage data is used to detect and prevent fraud, money laundering, bonus abuse and other prohibited activities on the jiligames platform. This includes monitoring login patterns, device fingerprinting and transaction analysis. This processing is essential to protect both jiligames and its players.

3.4 Legal Compliance

jiligames is required by law to retain certain records, including transaction histories and identity verification documents, for a minimum period. This data is used to comply with anti-money laundering (AML) regulations and to respond to requests from regulatory authorities.

3.5 Platform Improvement

Aggregated and anonymised usage data is used to analyse how players use the jiligames platform, identify popular games, improve the user experience and develop new features. This data cannot be used to identify individual players.

3.6 Marketing Communications

With your consent, jiligames may use your contact data to send you promotional offers, bonus notifications and platform updates via email or SMS. You can withdraw your consent and opt out of marketing communications at any time through your account settings or by contacting support.

4. Legal Basis for Processing

jiligames processes your personal data on the following legal bases:

• Contract performance: Processing necessary to operate your jiligames account and provide the services you have requested, including account management and payment processing.
• Legal obligation: Processing required to comply with applicable laws, including AML regulations and identity verification requirements.
• Legitimate interests: Processing for fraud prevention, platform security and improving jiligames services, where these interests are not overridden by your rights.
• Consent: Processing for marketing communications, where you have given explicit consent. You may withdraw consent at any time.

5. Data Sharing

jiligames does not sell your personal data to any third party. However, jiligames may share your data with the following categories of recipients where necessary:

• Payment processors: bKash, Nagad and other payment service providers receive the minimum data necessary to process your transactions.
• Identity verification providers: Third-party KYC providers receive your identity documents to verify your identity on behalf of jiligames.
• Regulatory authorities: jiligames may be required to share data with government agencies, law enforcement or regulatory bodies in response to lawful requests.
• IT and security providers: Trusted technology partners who provide hosting, security monitoring and platform infrastructure services to jiligames, under strict data processing agreements.

All third parties who receive jiligames player data are required to handle it securely and in accordance with applicable data protection laws. jiligames does not permit third parties to use your data for their own marketing purposes.

6. Payment Data

jiligames accepts deposits and withdrawals via bKash and Nagad. When you make a deposit or request a withdrawal, jiligames collects your mobile wallet number and transaction reference to process the payment and maintain a record for compliance purposes.

jiligames does not store your full bKash or Nagad PIN or password. Payment authentication is handled directly by bKash and Nagad through their own secure systems. jiligames only receives confirmation of successful or failed transactions, along with the transaction reference number.

All payment data is encrypted in transit and at rest. Transaction records are retained for a minimum of five years to comply with financial regulations, after which they are securely deleted.

7. Cookies & Tracking

jiligames uses cookies and similar tracking technologies on the jiligames website and mobile app to improve your experience, keep you logged in and analyse platform usage. The following types of cookies are used:

• Essential cookies: Required for the jiligames platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. These cannot be disabled.
• Analytics cookies: Used to collect anonymised data about how players use jiligames, including which pages are visited most and how long sessions last. This helps jiligames improve the platform.
• Preference cookies: Used to remember your settings and preferences on jiligames, such as your preferred language and display settings.

You can manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using jiligames, but some features may not work as intended.

8. Data Retention

jiligames retains your personal data for as long as your account is active and for a period after account closure as required by law. The following retention periods apply:

• Account and identity data: Retained for a minimum of 5 years after account closure to comply with AML regulations.
• Transaction records: Retained for a minimum of 5 years after the transaction date.
• Support communications: Retained for 2 years after the last interaction.
• Technical and usage data: Retained for 12 months, after which it is anonymised or deleted.
• Marketing consent records: Retained until you withdraw consent, plus 1 year for compliance purposes.

After the applicable retention period, jiligames securely deletes or anonymises your personal data so that it can no longer be used to identify you.

9. Your Rights

As a jiligames player, you have the following rights regarding your personal data:

• Right of access: You can request a copy of the personal data jiligames holds about you at any time.
• Right to rectification: If any of your personal data held by jiligames is inaccurate or incomplete, you can request that it be corrected.
• Right to erasure: You can request that jiligames delete your personal data, subject to legal retention requirements. Note that jiligames may be unable to delete data that must be retained for regulatory compliance.
• Right to restrict processing: You can request that jiligames restrict the processing of your data in certain circumstances, for example while a dispute is being resolved.
• Right to data portability: You can request a copy of your personal data in a structured, machine-readable format.
• Right to withdraw consent: Where jiligames processes your data based on consent (such as for marketing), you can withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact jiligames support via live chat or email at [email protected]. jiligames will respond to all data rights requests within 30 days.

10. Data Security

jiligames takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, destruction or disclosure. These measures include:

• SSL/TLS encryption for all data in transit between your device and jiligames servers.
• Encryption of sensitive data at rest, including identity documents and financial records.
• Access controls that restrict jiligames staff access to personal data on a need-to-know basis.
• Regular security audits and penetration testing of the jiligames platform.
• Two-factor authentication options for player accounts.
• Continuous monitoring for suspicious activity and potential data breaches.

In the event of a data breach that is likely to result in a risk to your rights and freedoms, jiligames will notify affected players without undue delay and take immediate steps to contain and remediate the breach.

11. Minors

jiligames does not knowingly collect personal data from anyone under the age of 18. The jiligames platform is strictly for adults only. If jiligames discovers that personal data has been collected from a minor, the account will be closed immediately and all associated data will be deleted as soon as legally permissible.

If you believe that a minor has registered on jiligames, please contact support immediately at [email protected] so that the matter can be investigated and resolved promptly.

12. Policy Changes

jiligames may update this Privacy Policy from time to time to reflect changes in the platform, legal requirements or data processing practices. When material changes are made, jiligames will notify registered players via email or an in-platform notification. The updated policy will be published on this page with a revised "Last Updated" date.

Your continued use of jiligames after an updated Privacy Policy is published constitutes your acceptance of the changes. If you do not agree with the updated policy, you should stop using jiligames and may request account closure by contacting support.

13. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please contact the jiligames data team via live chat on the platform or by email:

[email protected]

jiligames aims to respond to all privacy-related enquiries within 30 days. For urgent matters, live chat is the fastest way to reach the team. The jiligames support team is available 24 hours a day, seven days a week, and can assist in both English and Bangla.